Refund and Returns Policy of Carest Jewelry Shop

Effective Date: November 16, 2024

At Carest Jewelry Shop, we strive to ensure your complete satisfaction with your purchase. However, we understand that there may be times when you need to return or exchange a product. This Refund and Returns Policy outlines the conditions under which returns and refunds will be accepted, and the process for doing so.

Please read this policy carefully before making a purchase. By completing a transaction with Carest Jewelry Shop, you agree to the terms outlined in this policy.

1. Returns Eligibility

We accept returns on eligible products within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original, undamaged packaging.
  • The product must be free from any signs of wear, alteration, or customization.
  • The product must be accompanied by proof of purchase (receipt, order confirmation, or invoice).
  • The return must be initiated within 30 days of receiving your order.

2. Non-Returnable Items

Some items cannot be returned or exchanged for health, safety, or legal reasons. These include:

  • Customized or engraved items: Items that have been personalized or altered according to your specifications cannot be returned or exchanged.
  • Sale or discounted items: Products marked as final sale or discounted at the time of purchase are non-returnable.
  • Gift cards: Gift cards are non-returnable and non-refundable.
  • Intimate or hygiene products: Items like earrings or other jewelry that have been worn for hygiene reasons are non-returnable.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team via email at info@royalradiancee.com or call our hotline at 712-225-4378. Please include your order number and a brief explanation of the reason for the return.
  • Return Authorization: After contacting us, we will send you a Return Authorization (RA) number. Returns without this RA number will not be processed.
  • Return Shipping: After receiving the RA number, package the item securely in its original packaging (if possible), along with all original accessories and documentation. You will be responsible for the return shipping cost unless the return is due to a defective or incorrect item.

Please send the return to the following address:

Carest Jewelry Shop
521 S Craig Dr
Cherokee, Iowa (IA), United States

4. Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds for Eligible Returns: Refunds will be issued for the purchase price of the returned item(s), excluding any original shipping fees.
  • Processing Time: Once the return is approved, please allow 7-10 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Shipping Charges: Original shipping charges are non-refundable, except in cases where the item is defective or we made an error in processing your order.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to availability and must be made within the 30-day return window.

To initiate an exchange:

  • Follow the same procedure as a return to receive a Return Authorization (RA) number.
  • Once we receive the returned item, we will process the exchange and ship the new item to you. If there is a price difference, we will charge or refund the difference based on the new item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with instructions on how to return the item and arrange for a replacement or refund.

  • Defective Items: If the item is defective due to manufacturing issues, you may return it for a full refund or exchange. Please notify us within 7 days of receiving the defective item.
  • Incorrect Items: If we mistakenly send you the wrong item, we will arrange for a return at no additional cost to you and send you the correct item.

7. Late Returns

Returns made outside of the 30-day return window will not be accepted. If you miss the return window, unfortunately, we will not be able to process your return.

8. Return Shipping Costs

You are responsible for the cost of return shipping unless:

  • The item is defective, damaged, or incorrect.
  • The return is initiated within 30 days from the delivery date.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

9. Gift Returns

If you received a product as a gift and wish to return it, you can exchange it for a store credit. Store credit will be issued for the current value of the gift at the time of return. Please contact us for assistance with gift returns.

10. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:

We value your satisfaction and are committed to ensuring your shopping experience with Carest Jewelry Shop is a positive one.